SHIPPING AND PROCESSING FEES
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you.
PRODUCT PRICING INFORMATION
The prices displayed on our Web Site may differ from prices that are available in catalogs or quoted at various Trade Shows and Conferences. Occasionally we will offer special promotions to our customers. These offers may be for a limited time only. Pricing is subject to change without notice.
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Universal Concepts reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
CUSTOMER RETURN POLICY
Most products sold by Universal Concepts are custom products or “built to order”.All displays, trees, wreaths, garland and banners are not on a shelf and are built for each customer. Therefore, there is a 25% restocking fee on most returned products. Freight from our facility and back to our facility is also the responsibility of the customer. Product damaged in transit should be reported to Universal Concepts, as well as the freight company.
CUSTOMER SERVICE & SUPPORT INFORMATION
If you have any questions, or if you need any form of assistance regarding your purchase of products from Universal Concepts, please contact one of our representatives directly at: 1 (800) 522-0718